FAQs
CUSTOM PORTRAITS
What’s the turnaround time for a portrait?
Custom portraits take around 3 weeks. If it has been 3 weeks since you ordered check your email spam folder for your portrait! If it has been longer than 3 weeks feel free to reach out for an updated ETA.
Need it sooner?
I can accomodate tight turn around requests (1 Business Day or 3 Business Day turnaround). If you want it earlier you will need to purchase the Fast Track Add-On. If you don't purchase the Fast Track Add-On you can expect it within 3 weeks.
Want your portrait printed?
You can upgrade your custom portrait to a professional-grade, high quality A3 or A4 print, perfect for framing or gifting! Also available: stickers!
Note: You can order a printed version or stickers for any past portrait at any time - no redraw fee needed! Just leave your previous order number in the note section of the product page.
Can I request edits?
Absolutely! I’m happy to make minor tweaks and adjustments to get it just right. Anything more complex may incur an additional fee. Just reach out via email or Instagram DM.
What size are the portraits?
Portraits are A4 by default (unless an A3 print is ordered - then it will be drawn at A3), but if you’d like a different size, get in touch and we can sort it out.
Please note: if you wish to have your portrait printed in A3 you will need to order this at the time of purchase to ensure your art is drawn to the correct resolution. It is still possible to print an A4 portrait at A3, however the quality will not be as 'crisp'.
How do I order a portrait?
I’m currently taking portrait commissions via this website. If the option you’re after isn’t available, please DM or email me!
Can I see my digital version before it is printed?
Yes, all printed portraits are emailed to you first for approval before printing - keep an eye on your spam folder!
Portrait Usage Disclaimer
Custom portraits are for personal use only. If you’d like to use one for commercial purposes or resale, please contact me for licensing rates.
⸻
ART PRINTS
How long does it take to receive my print?
Each print is made to order, so please allow up to 2 weeks for printing and shipping. You’ll receive tracking info as soon as it’s on its way!
Do you offer custom sizes?
Yes! If you’re after a specific size, reach out via DM on Instagram or email to discuss options.
Printing Disclaimer
Colours may vary slightly from what you see on screen due to differences in monitors and printing processes. Small variations can also occur between prints.
Do you accept returns or exchanges?
Because each print is made to order, I don’t accept returns or exchanges. But if there’s an issue with your order, email me and we’ll sort it out!
⸻
GENERAL
Where do you ship?
I currently ship within Australia only. If you’re international, please contact me to discuss options.
How do I contact you?
The best way to reach me is via email or Instagram DM (@odd.hand.co)
Can I commission something outside of prints or portraits?
Yes! I’m available for custom commissions beyond my set offerings. DM or email me (info@oddhandco.com) with your idea, and we’ll chat.
Do you offer tattoo tickets?
Yes! If you’d like to tattoo one of my existing illustrations, DM me for a tattoo ticket.