Frequently Asked Questions

Custom Portraits

What’s the turnaround time for a portrait?

Custom portraits take around 3 weeks. If it has been 3 weeks since you ordered check your email spam folder for your portrait! If it has been longer than 3 weeks feel free to reach out for an updated ETA.

Need it sooner?

I can accomodate tight turn around requests (1 Business Day or 3 Business Day turnaround). If you want it earlier you will need to add on the fast-track option in the drop down of the portrait product page. If you don't purchase the Fast Track Add-On you can expect it within 3 weeks.

Want your portrait printed?

You can upgrade your custom portrait to a printed version (A4 of A3) in the drop down on the portrait product page.
Note: You can order a printed version of any past portrait at any time - no redraw fee needed! Order HERE. Just leave your previous order number in the notes section on the product page.

Can I request edits?

I'm happy to make minor adjustments to colours upon request. However, edits involving changes to form (such as lines, shapes, faces or bodies) or revisions resulting from unclear reference images or missing details in your original note will incur an additional editing fee.

What size are the portraits?

Portraits are A4 by default (unless an A3 print is ordered - then it will be drawn at A3), but if you’d like a different size, get in touch and we can sort it out.

Please note: if you wish to have your portrait printed in A3 you will need to order this at the time of purchase to ensure your art is drawn to the correct resolution. It is still possible to print an A4 portrait at A3, however the quality will not be as 'crisp'.

How do I order a portrait?

I’m currently taking portrait commissions via this website. If the option you’re after isn’t available, please DM or email me!

Can I see my digital version before it is printed?

Yes, all printed portraits are emailed to you first for approval before printing - keep an eye on your spam folder!

Portrait Usage Disclaimer

Custom portraits are for personal use only. If you’d like to use one for commercial purposes or resale, please contact me for licensing rates.

ODD MAIL: Sticker Club

When will I receive my first letter?

Odd Mail is sent at the beginning of each following month. If you join during a month (for example, in February), your first letter will be sent at the beginning of the following month (March) for the Feburary theme.

This helps us pack and send all Sticker Club orders together so everyone receives their goodies at the same time.

What is the cancellation policy?

You can find the cancellation policy here (scroll down the page) https://oddhandco.com/products/odd-mail-monthly-sticker-club

Art Prints

Do you offer custom sizes?

Yes! If you’re after a specific size, reach out via DM on Instagram or email to discuss options.

Printing Disclaimer

Colours may vary slightly from what you see on screen due to differences in monitors and printing processes. Small variations can also occur between prints.

Do you accept returns or exchanges?

Because each print is made to order, I don’t accept returns or exchanges. But if there’s an issue with your order, email me and we’ll sort it out!